Shipping and Returns

Shipping

At Vitality 4 Life, we strive to ensure each and every order is delivered to our customers efficiently and effectively. We endeavour to use the best possible delivery service available to us at the time of dispatch depending on the item ordered and your location

We are proud to offer FREE shipping on all of our products within West Malaysia;it is just one of the ways we try to help every individual have access to healthy living products. We only charge a minimal standard shipping for delivery to East Malaysia.

Please note our couriers require a full street address for all deliveries. No delivery to PO Boxes. We also require a contact phone number. Failure to provide a street address or phone number in checkout may lead shipping delays.

If you are not available to receive the product yourself, you will need to sign a letter of authorization as a confirmation and indicate a third party at the point of purchase. The third party should present a valid MyKad ID or passport number along with the letter of authorization from you.

Delivery Times

All orders are dispatched from the warehouse of our appointed logistics service provider in Malaysia. Delivery time is usually between 3-5 working days within the West Malaysia and 5-12 working days for East Malaysia.

All orders are processed within 48 hours of payment being received. We will always do our best to ensure your order gets to you as quickly as possible; we understand that you may be eager to begin your next chapter of health.

Tracking your Order

You will receive an email within 48 hours of placing your order with your tracking information. This will include your consignment or tracking number, a link to track the goods and details of the courier company used.

If you experience any trouble tracking your order or have questions regarding your order, please do not hesitate to contact our Customer Support Representative via phone, email or using our live-chat facility.

Alternatively you can also contact the courier company direct, who may be able to assist directly with your enquiry.

Problem with your order?

If for any reasons there is an issue with your order, please contact us via phone, email or using our live-chat facility so that we can assist you.

All items listed on www.vitality4life.com.my are for shipping throughout Malaysia only.

We also have both offices and warehouses globally and most items are generally able to be shipped to most locations (please note RRP prices and freight will vary depending on location). Simply select your country from the dropdown at the top of the page or feel free to contact us via phone, email or using our live-chat facilities for shipping options.

Product Availability

At all times we do our very best to ensure our stock levels are accurate on our store; however in rare circumstances items may become unavailable. In these instances we will contact you immediately and work towards the best possible resolution.

Returns & Refunds

We are so confident that you will love your Vitality 4 Life Approved Product we offer our customers a 7-day (calendar days) FREE returns policy on our products. We want you to be happy with your investment, so please contact us if for any reason you are not satisfied. In most cases we are able to work with our customers and give them the help and guidance they need to get the most out of their product.

If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form, it may be rejected and returned to sender

We will happily issue a full refund (minus any shipping costs) or exchange if the item is received back in original/unused condition with original packaging. The refund will generally be processed within 5-7 working days of receiving the product back to our warehouse.

If the item you received either damaged or faulty, we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.